Communications Technician

Job Purpose

Network Innovations is hiring a skilled Communications Technician to join our team. If you are an expert at troubleshooting, programming, and repairing complex equipment—including handheld radios, mobiles, repeaters, MSAT, and custom VSAT packages—we want to hear from you. This role involves end-to-end responsibility, from diagnostics and warranty repair coordination to system building and deployment testing. If precision, problem-solving, and continuous learning define your career, let's talk.

Duties and Responsibilities

• Process equipment RMA’s, with emphasis on maintaining consistent customer communication throughout the life of an RMA, verification of warranty status, inspecting equipment to determine necessary repairs, performing in-house repairs when applicable, and coordinating with equipment manufactures as needed to facilitate offsite repairs.
• Perform initial build/configuration/test of VSAT equipment prior to shipping to customer locations for installation.
• Assist with radio and Microwave equipment programming, system setup/integration and testing as needed.
• Program & Test 2-way radio equipment (handhelds, mobiles, and repeaters) prior to deployment to customer locations.
• Participate in vendor training & company cross training to improve knowledge of all NI products offered.
• Create & collect all related documentation including diagrams, IP assignments, and additional equipment configuration, to be stored in CRM.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required. Must have at least 2 years of strong communications installation and programming experience, with emphasis on Motorola systems, L-Band, VSAT, and MSAT technologies.
• Proficiency in using test equipment, including RFI, Watt meter, and Spectrum analyzer. Motorola certification is a plus, and experience with Newtec modem and Cobham Antenna is preferred.
• Must have a clean driving record, valid driver's license, and be insurable. Requires a valid passport without restrictions and the ability to travel occasionally.
• Proficient with the Microsoft Office 365 suite. Must be self-motivated, results-driven, and team-oriented, demonstrating strong problem-solving and strategic thinking skills.
• Must be able to pass a background check and 10-panel drug screening. Must maintain confidential and ethical practices.

Communications

• Installation and Technical/Sales Engineers to hand-over new installations.
• Product Management team to setup procedures, training and introduction of new services and products.
• Sales teams to discuss Service Level Agreements, support issues and special requirements
• Externally to partners and suppliers.

Working Conditions

This position does have a standard 8-5, M-F schedule, but there is demand for potential shift rotation and/or on-call requirements. However, the incumbent must be available 24/7 x 365, within reason, to advance his/her team and the organization. The position operates in a professional office environment and/or shop environment. Occasional travel is required.

Physical Requirements

Frequent sitting, standing, walking, pushing, pulling, stooping, kneeling, crouching, reaching, handling, and repetitive fine motor activities. Hearing and speech to communicate in person, via video conference and computers, or over the telephone. Mobility to work in a typical office setting and use standard office equipment. Stamina to remain seated and to maintain concentration for an extended period. Vision: Frequent near acuity, occasional far acuity, and color vision. Vision to read printed materials and online, and other monitoring devices. Strength: Medium/Heavy – Exert force 50+ lbs., occasionally; 25-50 lbs., frequently; or 10-20 lbs., constantly.

Benefits

• Competitive Salary
• Paid Time Off
• Cost shared Medical and Dental
• Company matched 401K plan
• Hybrid work environment
• Full-time, permanent

Details

• Job title: Communications Technician
• Location: Houston Office, Hybrid
• Supervisor: Director Field Service and Project Management
• Department: Americas
• FLSA: Non-Exempt

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.