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Network Innovations

Systems & Support Administrator

Cyberjaya, Selangor Malaysia



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Systems & Support Administrator

Job Purpose

This role is responsible for managing the day-to-day operations of Network Innovations' workstations, servers, VMs in our offices and datacenters both physical and cloud as well as building and maintaining SharePoint sites, with the goal of ensuring that our technology infrastructure runs efficiently, is regularly backed up, and is highly available. This includes cybersecurity audits, and asset & patch management across all managed systems. The Systems & Support Administrator also interfaces with external vendors and internal teams for Business Systems, and with Network Innovations end users via the ticketing portal.

Duties and Responsibilities

Server and Workstation Operational Administration

  • Support the installation, maintenance, and sustainment of approximately 300 workstations and servers globally - physical and virtual.
  • Build test and deploy applications, workstations and servers ensuring security standards are maintained.
  • Provide reports on assets and patching status and any trends seen to help improve the health of the environment.
  • Monitor the IT ticket queue and troubleshoot issues with end users.

System and Applications

  • Work with Business Systems teams (ERP, CRM) to ensure database, file system, VM access is in accordance with application needs, and user profiles are linked to AD and other IT systems (e.g. O365 Mailboxes).
  • Managing and configuring MFA (Duo) for existing and new systems and applications

Business Continuity

  • Manage and maintain DRaaS infrastructure based on business requirements.
  • Perform and test system backups/off-site replication and restores to ensure swift recovery.
  • Utilize internal change management process and work with other business units to minimize downtime.
  • Test and maintain backup/recovery solutions for servers and O365 data including SharePoint, using Veeam.

Maintenance & Administration

  • Field, review and resolve issues as escalated by internal business units.
  • Provide root cause determination in the event of failures and plan relevant mitigation strategies.
  • Planning outages and maintenance around global time frames.
  • Provide on-site and remote technical support for end user issues.
  • Work with key stakeholders to ensure corporate data including SharePoint, is up to date and relevant, involving cleanup and archiving of data.

Monitoring

  • Monitor security vulnerabilities for the protection of computer systems, networks, and data, respond to any threats.
  • Monitor performance metrics, and alerts to anticipate issues.
  • Identify ticket trends to proactively resolve and escalate issues as necessary.
  • Monitor and maintain consistent organization of data within SharePoint and the company Intranet.

Documentation & Reporting

  • Produce and present documentation, training and standard operating procedures for both internal and customer use.
  • Communication with end users as required, including keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Qualifications

Required Experience & Skills

  • 2+ years' experience as an IT Systems Administrator
  • Bachelor's degree or diploma in Information Technology or equivalent.
  • Experience as a SharePoint Administrator
  • SCCM & Intune/Endpoint Manager experience - image deployment, device/software deployment and managing patch cycles.
  • Proficient with the following technologies: O365, Active Directory, DNS, DHCP, Group Policy, Windows 10/11, Windows Server 2016 and above.
  • Virtualization experience such as VMWare or Hyper-V.
  • Experience working with Veeam, HP Nimble and StoreOnce, MS Exchange
  • Knowledge of security frameworks such as ISO 27001
  • Scripting - PowerShell, Power CLI
  • Strong English written and verbal communication skills.

Nice to have

  • 4+ years' experience as an IT Systems Administrator for a Network Services Provider
  • Experience with Power Automate (Flow) solutions integrating with SharePoint.
  • Experience working with Linux based operating systems.
  • Experience with Solarwinds Orion monitoring suite.
  • Microsoft Azure or AWS experience
  • Dynamics CRM and Power BI experience
  • ISO 27001 implementation and compliance experience.
  • Incident response and change management experience.
  • Knowledge of firewalls and switching (Palo Alto)
  • Palo Alto Cortex XDR experience

Mindset

  • Customer focus
  • Complex problem solving and troubleshooting skills: Systems-level approach.
  • Task and detail oriented
  • Creative, collaborative, and open-minded
  • Self-Driven
  • Security focused approach to all solution implementations
  • Strong communicator
  • Passion and pride in your work

Working conditions

This position will normally have office hours of 16:00 to 01:00 local time, Monday through Friday, on a hybrid in-office/remote schedule. Candidates must be available to work in the professional office environment of our Cyberjaya office; relocation assistance/expenses are not provided. This role routinely uses standard office equipment and software.

Physical requirements

Sitting and using a computer for extended periods of time. An ability to lift 50+ lbs.

Details

  • Job titleSystems & Support Administrator
  • DepartmentIT
  • LocationCyberjaya, Selangor Malaysia
  • SupervisorCorporate IT Team Lead

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.

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