Sales Support & Activations Coordinator (French Bilingual)

Job Purpose

Network Innovations is looking for a French Bilingual - Sales Support & Activations Coordinator to provide administrative, logistical, and customer service support to the sales team to ensure sales can operate efficiently and effectively. This role will support three (3) Account Managers and involves responding to customer service inquiries, order status updates, billing questions, airtime activations, and post-sale support ensuring a smooth and customer centric experience.

If you pride yourself as a self-starter that can be relied upon to perform job duties with minimum to no supervision, have demonstrated interpersonal, advanced French and English communication and customer service skills, and have familiarity with standard concepts, practices, and procedures within the communications industry then this role is for you!

Duties and Responsibilities

• Support the Sales Team by managing essential steps within the Quote-to-Cash lifecycle, including quote creation, order processing, and coordinating with purchasing for products.
• Collaborate with engineering for technical specifications, activations for airtime, and collections for invoicing.
• Manage all aspects of the sales order entry process, ensuring timely and accurate entry into internal systems.
• Establish order priority based on customer expectations and production schedules, continuously monitoring orders and expediting as needed to meet requested delivery dates.
• Perform activation provisioning for all SIM-based services and other airtime activations.
• Assist in resolving problems related to customer orders, accounts, and general inquiries.
• Address billing inquiries from internal and external customers linked to assigned sales representatives.
• Provide valuable backup and support to the sales team when they are away from the office.
• Answer calls and return voicemails for activations and the sales department as requested using phone systems or other communication platforms.
• Serve as back-up to shipping and receiving, including incoming/outgoing shipments for the Calgary office.

Qualifications

• 1+ year of experience in sales support, order processing, or a related administrative role, preferably in the telecommunications or technology industry.
• Fluent in both French and English, with exceptional communication skills and a professional, customer-focused approach.
• Highly organized and detail-oriented, adept at managing multiple priorities and adapting quickly to new concepts and changes.
• Proficient with Microsoft Office Suite and CRM software, capable of proactive problem-solving.
• Valid passport for travel to the US (at least once annually), coupled with a positive attitude and a commitment to teamwork and company values.

Benefits

• Competitive salary
• Great culture. BBQs and company events!
• Employer Paid Health, Dental, and Insurance plan.
• Additional Life and Critical Illness insurance options
• Health Spending Account
• Employee Family Assistance Program (EAP)
• Company Matched RRSP or TFSA
• On-site Parking
• Hybrid work environment. 3 days in-office and 2 days remote per week.
• Full-time, Permanent

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, Monday through Friday, on a hybrid in-office/remote schedule. However, work outside of regular office hours and occasional travel to the U.S. will be required. This role routinely uses standard office equipment and software. Must have a valid passport. The ideal candidate will be based in Calgary, Canada.

Physical Requirements

• The ability to sit for extended periods of time at a desk while working on a computer or reviewing documents.
• The ability to use hands to manage and control a keyboard and mouse.
• The ability to understand and communicate clearly with others through speaking, listening, or writing.
• The ability to move around the office to attend meetings or retrieve documents.

Details

• Job title: Sales Support & Activations Coordinator (French Bilingual)
• Location: Calgary, Alberta
• Supervisor: Manager, Sales Operations
• Department: Sales Operations
• Job Type: Full-Time, Permanent, Hybrid
• Direct Reports: None

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.