Technical Operations Coordinator

Job Purpose

Ready to be the organizational superstar behind our technical triumphs? We're seeking a Technical Operations Coordinator to join our vibrant team in Eersel! If you're a meticulous planner with a passion for keeping things running smoothly, this is your chance to directly impact our mission of connecting the world. Dive into a dynamic role where your coordination prowess and administrative wizardry will ensure our technical processes are seamless, efficient, and always on point.

Duties and Responsibilities

• Planning tasks for the Technical Support team.
• Coordinating with the Operations Department to ensure availability of required equipment for technical work.
• Maintaining and updating customer system documentation.
• Registering delivered and installed equipment in the central database.
• Registering customers with a Service Level Agreement and scheduling related appointments.
• Transferring and registering site survey information for the installation team.
• Preparing monthly and quarterly RMA (Return Material Authorization) reports (including number of cases received, completed repairs, lead times, and cost-benefit analysis).
• Preparing monthly and quarterly project and installation reports (including project progress and cost-benefit analysis).
• Taking minutes of team meetings and other relevant sessions.
• Determining warranty status of defective terminals and initiating the RMA process where applicable.
• Communicating with customers regarding the status and progress of ongoing RMA cases.
• Communicating with external manufacturers in case of outsourced RMA processes.
• Full administrative handling and tracking of the RMA process.

Qualifications

• MBO+ working and thinking level, preferably in a technical or administrative field.
• Minimum of 2 years of relevant work experience in a support or planning role within a technical environment.
• Strong command of both Dutch and English, spoken and written.
• Proficient in MS Office, particularly Excel and Outlook.
• Experience with ERP systems and customer databases.
• A willingness to embrace and live the core values of Network Innovations.

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8 AM to 5 PM; however, work outside of regular office hours may be required. The work schedule is 32-40 hours per week in our office in Eersel. This role routinely uses standard office equipment and software.

Physical Requirements

• The ability to sit for extended periods of time at a desk while working on a computer or reviewing documents.
• The ability to use hands to manage and control a keyboard and mouse.
• The ability to understand and communicate clearly with others through speaking, listening, or writing.
• The ability to move around the office to attend meetings or retrieve documents.

Details

• Job title: Technical Operations Coordinator
• Department: Technical Support
• Location: Eersel, Netherlands
• Supervisor: Technical Director
• Direct reports: None

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.