Inside Sales Representative

Job Purpose

Are you a natural problem-solver with a knack for connecting people with powerful solutions? If you're eager to be the architect of client success, turning inbound interest into thriving partnerships and propelling business growth, then we've got an exhilarating opportunity for you!

The Inside Sales Representative role is responsible for managing inbound leads, supporting assigned existing accounts, and generating new business opportunities. You'll work closely with our clients to identify solutions that meet their needs while driving growth within your account base. This position is ideal for someone who thrives in a fast-paced environment and has a passion for technology and customer engagement.

Duties and Responsibilities

• Proactively manage and respond to inbound sales inquiries via phone, email, and CRM systems
• Nurture and grow revenue from an assigned portfolio of existing accounts through upselling, renewals, and product expansion
• Qualify leads, understand customer needs, and recommend appropriate telecom solutions
• Generate quotes, prepare proposals, and follow up on sales opportunities
• Maintain accurate records of client interactions and pipeline activity in CRM
• Collaborate with Sales Support, Account Managers, and technical teams to ensure seamless onboarding and customer satisfaction
• Meet or exceed monthly sales targets and KPIs
• Educate clients on service plans, pricing and value-added features
• Support customer renewals and upsell additional services when applicable

Qualifications

• 2+ years in inside sales or customer-facing roles, with a strong preference for experience within the telecommunications industry.
• Advanced proficiency in English (speaking, reading, and writing), coupled with a professional and customer-focused demeanor.
• Demonstrated strength in interpersonal and negotiation skills, with proficiency in CRM systems (NetSuite preferred) and Microsoft Office Suite.
• Solid understanding of telecommunications products and services (voice, data, satellite, wireless).
• Highly organized with meticulous attention to detail, capable of managing multiple priorities, adapting quickly, and approaching challenges with a proactive, problem-solving mindset.
• Self-motivated, results-driven, and able to work both independently and collaboratively with a positive attitude, aligning with Network Innovations' core values.
• Fluency in Spanish is an asset.

Benefits

• Competitive Salary
• Paid Time Off
• Cost shared Medical and Dental
• Company matched 401K plan
• Hybrid work environment
• Full-time, permanent

The incentive plan for this role is currently in development and will be implemented upon approval.

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and travel domestically and internationally will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• Sitting and using a computer for extended periods of time.
• An ability to travel extensively and potentially on a global basis.

Details

• Job title: Inside Sales Representative
• Department: Sales Operations
• Location: Houston, TX
• FLSA: Exempt
• Supervisor: Director Sales Operations
• Direct reports: None

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.