Maritime Inside Account Management & Sales Support

Job Purpose

Join our Sales Operations team in Fort Lauderdale! In this vital, non-quota role, you’ll be the right hand to our outside sales team and the lead advocate for our maritime house accounts. As our Maritime Inside Account Management & Sales Support, you are the engine room of our operations.

You will bridge the gap between sales, engineering, and the customer, ensuring every maritime account receives world-class service. By managing the full "Quote-to-Cash" lifecycle—from technical quotes and SIM activations to post-sales support—you enable our sales team to reach new heights while ensuring our clients stay seamlessly connected across the globe.

Duties and Responsibilities

• Support the sales team by managing key activities within the Quote-to-Cash lifecycle, including quote creation, order entry, provisioning, and coordination with warehouse and purchasing.
• Serve as the primary point of contact for assigned maritime house accounts, managing day-to-day inquiries and providing end-to-end account support from quote creation through post-sales service.
• Manage all aspects of sales order entry, ensuring orders are accurate, complete, and entered in a timely manner within internal systems for both house and assigned accounts.
• Collaborate with engineering to gather and validate technical specifications required for accurate quoting.
• Perform SIM-based and other airtime activations, ensuring services are provisioned correctly and within required timelines.
• Establish and manage order priorities based on customer expectations, production schedules, and delivery requirements, proactively monitoring and expediting orders as needed.
• Assist in resolving issues related to customer orders, accounts, billing inquiries, and general service requests, escalating when appropriate.
• Partner with collections and finance teams to support invoicing accuracy and address billing-related questions for assigned accounts and sales representatives.
• Provide backup and coverage for the sales team and sales support peers during absences, including responding to customer inquiries and managing activations.
• Answer inbound calls and return voicemails using phone systems and other communication platforms.
• Manage walk-in client interactions, including intake, inquiries, and appropriate follow-up.
• Maintain accurate, complete, and up-to-date CRM and ERP records for house accounts.

Qualifications

• Maritime experience is a plus! Experience in maritime telecommunications, satellite, or a related technology field is highly preferred.
• 1+ years in sales support, data entry, or administrative roles.
• Proficient in MS Office, CRM systems, and NetSuite; familiarity with SIM/airtime activations or provisioning is a strong advantage.
• Advanced proficiency in English with a professional, customer-focused communication style for phone and face-to-face interactions.
• Exceptional attention to detail with the ability to manage the "Quote-to-Cash" process and multiple priorities in a fast-paced environment.
• A willingness to embrace and live the core values of Network Innovations.

Working Conditions

• 100% In-Office: This is a full-time, office-based position in our Fort Lauderdale office.
• This position operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• Sitting and using a computer for extended periods of time.

Benefits

• Competitive Salary
• Paid Time Off
• Cost shared Medical and Dental
• Company matched 401K plan
• Full-time, permanent

Details

• Job title: Maritime Inside Account Management & Sales Support
• Location: Fort Lauderdale, FL
• Supervisor: Sales Support Manager
• Direct Reports: None
• Department: Sales Operations
• FLSA: Non-Exempt
• Job Type: Full-Time, Office based