Database & API Administrator

Job Purpose

At Network Innovations, our technical ecosystem relies on seamless data flow and rock-solid security. We are seeking a skilled Database & API Administrator to take ownership of our critical database infrastructure and ERP API integrations. Based out of our Calgary office, you will work under the general day-to-day direction of our Business Systems Manager to play a vital role in both backend optimization and real-world service delivery. You will be responsible for ensuring our billing and activations databases are secure and performing at their peak, while simultaneously managing the telecommunications provisioning that keeps our customers connected. If you are looking for a position with clear ownership and a direct impact on operational success, this is the role for you!

Duties and Responsibilities

• Install, configure, and maintain database management systems (DBMS) such as SQL Server, PostgreSQL, MySQL, or Oracle.
• Continuously monitor database performance and tune queries, indexes, and configurations to ensure optimal speed and efficiency.
• Develop and implement backup strategies and disaster recovery plans to prevent data loss and ensure business continuity.
• Manage user access, permissions, and encryption to protect sensitive data and ensure compliance with security policies.
• Ensure data accuracy, consistency, and high availability through proper design, replication, and failover mechanisms.
• Collaborate with IT, developers, and analysts to design efficient database structures, schemas, and data models.
• Diagnose and resolve database issues, including downtime, slow queries, and system errors.
• Monitor storage and system usage trends to plan for future growth and scale databases as needed.
• Automate routine database tasks such as backups, updates, and monitoring using scripts and tools.
• Maintain documentation of database systems, procedures, and policies, and ensure compliance with regulatory standards.
• Design and provide custom reports to management, automate organizational tasks, and coordinate with other developers to ensure a mutual understanding of systems and timeline requirements.
• Process provisioning tasks including activations, deactivations, plan changes, suspensions, and configuration updates.
• Process billing tasks, including invoicing and end-of-month cycle closes.
• Respond to service requests for additions, moves, and changes by preparing and completing telecom work orders while maintaining strict service level timelines.
• Set up notifications related to usage as well as suspensions upon request.
• Monitor internal provisioning systems, report any abnormalities to the Business Systems Manager, and manage follow-through communication on open carrier escalations and provisioning.
• Participate in system and technology meetings, and assist with other duties as assigned.

Qualifications

• Bachelor’s degree or Diploma in Computer Science, Engineering, or a related field, with 3–5 years of experience in Database Administration and API integration.
• Proficient in SQL (PostgreSQL, MySQL, Linked SQL Services), relational schema design, adapting stored procedures, and advanced Microsoft Excel.
• Minimum 2 years of experience working independently and dependably in a fast-paced corporate environment, with the flexibility to work occasional evening hours as needed.
• Strong organization, detail orientation, innovative problem-solving, and excellent verbal and written communication skills.
• A willingness to embrace and live the core values of Network Innovations.
• Asset (Nice-to-Have): Experience with NetSuite ERP, Telecom activations/billing, or Power BI knowledge.

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• The ability to sit for extended periods of time at a desk while working on a computer or reviewing documents.
• The ability to use hands to manage and control a keyboard and mouse.
• The ability to understand and communicate clearly with others through speaking, listening, or writing.
• The ability to move around the office to attend meetings or retrieve documents.

Benefits

• Competitive salary
• Great culture. BBQs and company events!
• Employer Paid Health, Dental, and Insurance plan
• Additional Life and Critical Illness insurance options
• Health Spending Account
• Employee Family Assistance Program (EAP)
• Company Matched RRSP or TFSA
• On-site Parking
• Hybrid work environment. 3 days in-office and 2 days remote per week.
• Full-time, Permanent

Details

• Job title: Database & API Administrator
• Location: Calgary, Alberta
• Supervisor: IT & Business Systems Director
• Department: Business Systems
• Job Type: Full-Time, Hybrid

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.