Inside Sales Representative

Job Purpose

Are you a natural problem-solver who thrives on connecting clients with powerful tech solutions? If you are eager to turn inbound leads into thriving partnerships and use proactive prospecting to propel growth, this is an exciting opportunity for you!

As an Inside Sales Representative, you will drive the full sales cycle—from handling incoming inquiries and managing key accounts to entering orders and partnering with our activations team. If you thrive in a fast-paced environment and bring a genuine passion for technology and customer engagement, you’ll fit right in as a key contributor to our team’s growth.

Duties and Responsibilities

• Manage and respond to inbound sales inquiries via phone, email, and CRM systems, ensuring timely follow-up and proper qualification.
• Serve as the primary point of contact for assigned accounts, building strong relationships and identifying opportunities for growth.
• Generate new business through outbound prospecting, including calls, emails, and targeted outreach campaigns.
• Qualify leads, assess customer needs, and recommend appropriate products and service solutions.
• Prepare and deliver quotes, proposals, and pricing options, and follow up to close sales opportunities.
• Support the full sales cycle from lead generation through order processing and post-sale follow-up.
• Independently enter and manage sales orders, collaborating with the activations team for provisioning activities to ensure accuracy and on-time delivery.
• Nurture and grow revenue within existing accounts through renewals, upselling, and cross-selling opportunities.
• Educate customers on service plans, pricing, and value-added features to drive informed purchasing decisions.
• Maintain accurate and up-to-date records of customer interactions, opportunities, and pipeline activity within CRM systems.
• Follow established sales processes and workflows, including proper use of ticketing or case management systems.
• Meet or exceed individual sales targets, KPIs, and activity metrics.
• Monitor account activity and proactively identify risks and opportunities to maximize customer retention and growth.
• Assist in resolving customer issues by coordinating with internal teams and ensuring clear, timely communication.
• Participate in sales meetings, training sessions, and continuous process improvement initiatives.
• Stay informed on product updates, pricing changes, and industry trends.

Qualifications

• Advanced proficiency speaking, reading, and writing abilities in English with a professional and customer-focused demeanor.
• 2+ years of inside sales or customer-facing experience, ideally in telecom industries.
• Strong interpersonal and negotiation skills.
• Self-motivated with a results-driven approach.
• Proficient in CRM systems, NetSuite and Microsoft Office Suite.
• Knowledge of telecommunications products and services (voice, data, satellite, wireless).
• Strong organizational skills and meticulous attention to detail, with the ability to manage multiple priorities efficiently and effectively.
• Ability to adapt to changes and absorb new ideas and concepts quickly.
• A positive attitude and ability to work independently and collaboratively in a team.
• Problem-solving skills with a proactive approach to addressing challenges.
• Willingness to embrace and live the core values of Network Innovations.

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• Sitting and using a computer for extended periods of time.

Benefits

• Paid Time Off (PTO includes sick leave)
• Paid holidays (Specified holidays)
• Cost-shared Medical, Dental, Vision, and GAP plan
• Employer-paid Basic Life and AD&D
• Employer-paid Long-Term Disability (LTD)
• Company matched 401K plan
• Full-time, permanent

Details

• Job title: Inside Sales Representative
• Location: Houston, Texas
• Supervisor: Director Sales Operations
• Department: Sales Operations
• FLSA: Exempt
• Job Type: Full-Time, Permanent

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.