Senior Director, Digital Products

Job Purpose

Network Innovations delivers mission-critical connectivity to customers who can't afford downtime – across satellite, cellular and terrestrial networks, in some of the world's most remote and demanding environments. We're creating a new role to lead the strategy and delivery of our customer portal and partner tools – the digital products our customers and partners rely on to buy, activate, manage and support their services.

Reporting to the Chief Strategy Officer, you'll create a vision for how our Digital Products can further our organizational strategy and own the digital product roadmap end to end: product management, software engineering, DevOps and platform operations. You'll have clear authority over priorities and be accountable for delivering secure, reliable and scalable products in a global, 24/7 environment.

This role suits a leader who stays calm and clear-headed when priorities shift with little notice, listens first, understands people’s perspectives and brings teams together through trust, empathy and follow-through. You will shape a brand-new function, exercise real decision-making authority and build digital products that keep critical operations connected around the world.

Duties and Responsibilities

• Own and evolve an integrated roadmap for the customer portal, partner tools and APIs, and re-prioritize quickly and transparently as business needs change.
• Translate corporate strategy into measurable product outcomes and make clear trade-offs between growth, customer experience, reliability, security and technical health.
• Align stakeholders across Sales, Operations, Support, Finance, IT, Security and Legal, and present recommendations and risks to senior leadership.
• Lead engineering and product teams through your direct reports, the Engineering Director and the Product Owner, using a practical, predictable Agile delivery model.
• Own DevOps and production operations, including CI/CD, observability, release controls, incident response and service objectives for always-on services.
• Manage the portfolio budget, vendors, build-versus-buy decisions and cloud spend, and tie investment to real business results.
• Build a team culture of customer focus, ownership, continuous improvement and fact-based decisions.
• A willingness to live the company’s core values: Integrity, Humility, Respect, and Determination.

Qualifications

• 10+ years in digital product management, software engineering or technology delivery, including 5+ years leading multidisciplinary teams and managers.
• Proven ownership of a multi-product digital roadmap, from prioritization and business cases to executive communication and outcome measurement.
• Experience integrating digital products with back-end platforms such as CRM, ordering, provisioning and billing.
• A track record of staying effective and keeping teams focused when priorities change quickly.
• Experience managing budgets, vendors and mixed employee/contractor teams.
• A bachelor’s degree in computer science, engineering, information systems, business or a related field, or equivalent experience.
• A valid passport without restrictions; occasional international travel is required.

Nice to Have

• Experience in satellite communications, telecom, managed network services, IoT or other always-on connectivity businesses.
• Hands-on experience delivering customer or partner portals, APIs, cloud services, DevOps/CI/CD and 24/7 production operations.
• Familiarity with multi-orbit (LEO/MEO/GEO) and hybrid connectivity ecosystems.
• Experience serving government, defence, maritime, energy, mining or other mission-critical sectors.

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• The ability to sit for extended periods of time at a desk while working on a computer or reviewing documents.
• The ability to use hands to manage and control a keyboard and mouse.
• The ability to understand and communicate clearly with others through speaking, listening, or writing.
• The ability to move around the office to attend meetings or retrieve documents.

Benefits

• Competitive salary
• Great culture. BBQs and company events!
• Employer Paid Health, Dental, and Insurance plan
• Additional Life and Critical Illness insurance options
• Health Spending Account
• Employee Family Assistance Program (EAP)
• Company Matched RRSP or TFSA
• On-site Parking
• Hybrid work environment. 3 days in-office and 2 days remote per week.
• Full-time, Permanent

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Details

• Job title: Senior Director, Digital Products
• Location: Calgary, Alberta
• Supervisor: Chief Strategy Officer
• Direct Reports: Engineering Director and Product Owner
• Department: HW/SW Products
• Job Type: Full-Time, Permanent (Hybrid)

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.